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Frequently Asked Questions

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Orders

How to cancel an order?

Create your US shipping address & Delivery to your address & saving money!

What happens if my item is out of stock?

Can I remove item from the shopping cart?

What if an item in my order is sold out?

What should I do if I did not receive a notice email of order?

How to track my order

How to change my order?

What is your refund policy?

How to place an order?

Payments

Bank Transfer Fee

How do you secure my payment information?

Can’t Complete Payment on PayPal

What is a CVV code?

Do you accept payments by PayPal?

What methods of payment do you accept?

Products

Silicone Rubber Testing Reports

Wristband Size Chart for your guide

What is 925 Sterling Silver Jewelry and How To Identify?

Jewelry Care

Can I receive a catalogue?

Ring Size Chart

Purchases

Can I receive some samples?

Can I use your product images?

Do you have a catalog?

What ring sizes do most of your customers order?

How can I price your merchandise for retail?

How Long the Processing Time for an order?

Purchases FAQs

I cannot checkout

I cannot add items to my cart

Shipping & Delivery

Do you ship to PO BOXes and APO/FPO/AFP military addresses?

Does UPS/DHL require a signature on delivery?

do you offer free shipping ?

What delivery companies do you use?

Does ToMade ship to multiple addresses?

What should I do if my order tracking information is not updated?

Do you ship worldwide?

Are there any customs fees?

Coupons

Do my coupons expire?

How can I use the coupon codes?

Accounts

How to manage my “Address Book”?

How can I change my account password?

Why can’t I log into my account?

Should I sign in with my Facebook account?

Can I close my account?

How do I Sign up?

How do I Sign up?

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